Policies
Returns
You may return your Carbonio product for a full refund (exclusive of shipping charges) within 15 days of receipt. After 15 days, an 18% restocking charge will apply. Any products held over 30 days may not be returned. Before returning any item, contact us in order to obtain a return authorization number (RAN). Include your original receipt with your return, and mark your RAN clearly on the outside of the package. Returns not bearing the RAN will be refused. Returned products must be clean, unused, uninstalled, and in their original packaging. No C.O.D returns accepted. If a return is required due to an error on our part, shipping charges will be refunded. Refundable shipping charges are capped at standard shipping rates. This excludes customers who opt for express shipping.
International Brokerage Fees and Taxes
Packages sent to destinations outside of Canada and the United States may be subject to local duties, taxes, and brokerage costs by the carrier. All international shipment costs are presented as FOB from North America and it is the responsibility of the customer to be aware of their domestic importation costs prior to purchase.
Damaged Goods
Claims for merchandise damaged during shipment must be made by the customer to the delivering carrier within three days. We cannot initiate claims for you. When packages appear damaged on arrival, state the condition of the package over your signature on the receipt. If damage is discovered after opening the container, notify the carrier immediately. We carefully inspect all systems before shipment and provide all shipments properly packaged to the carrier.
Carbonio Unlimited Mileage Warranty
All Carbonio products are covered by an unlimited mileage warranty which covers the original purchaser for one year from the date of purchase. This warranty covers failures resulting from defects in materials or workmanship. This warranty does not cover product damage resulting from product misuse, misapplication, or external forces (eg. accident or car wash damage to product or vehicle)
In order to qualify for warranty coverage, products must be purchased from an authorized Carbonio re-seller and the invoice date will mark the beginning of the 1 year warranty period. Products that are purchased used or through unofficial channels will carry no warranty.
The product warranty is limited exclusively to the Carbonio product, and its related components. Any incidental and/or consequential damages resulting from installation and use, including loss of time, inconvenience or loss of the use of the vehicle, and adverse consequences for the manufacturer's new car warranty, are not covered by our warranty. In no event shall our liability exceed the cost of goods sold.
Damaged Goods
Claims for merchandise damaged during shipment must be made by the customer to the delivering carrier within three days. We cannot initiate claims for you. When packages appear damaged on arrival, state the condition of the package over your signature on the receipt. If damage is discovered after opening the container, notify the carrier immediately. We carefully inspect all systems before shipment and provide all shipments properly packaged to the carrier.
Carbonio Unlimited Mileage Warranty
All Carbonio products are covered by an unlimited mileage warranty which covers the original purchaser for one year from the date of purchase. This warranty covers failures resulting from defects in materials or workmanship. This warranty does not cover product damage resulting from product misuse, misapplication, or external forces (eg. accident or car wash damage to product or vehicle)
In order to qualify for warranty coverage, products must be purchased from an authorized Carbonio re-seller and the invoice date will mark the beginning of the 1 year warranty period. Products that are purchased used or through unofficial channels will carry no warranty.
The product warranty is limited exclusively to the Carbonio product, and its related components. Any incidental and/or consequential damages resulting from installation and use, including loss of time, inconvenience or loss of the use of the vehicle, and adverse consequences for the manufacturer's new car warranty, are not covered by our warranty. In no event shall our liability exceed the cost of goods sold.